At Pinnacle Home Care we’ve built our business around serving the special needs community.

Each of our care partners is specially trained in key support techniques and programs to better serve that community. Our entire team receives specialized training on serving the special needs community. As a company Pinnacle Home Care is committed to continuing education and re-certification so that we can continue to deliver the very best in client care.


Introduction to special needs population ||In the know||

“In the know” is a curriculum written by registered nurses with experience in home care, hospice, long-term care, hospital nursing, healthcare management and staff development. They perform extensive research to make sure each in-service contains the most recent information. We choose our in-service topics based on suggestions from customers as well as current “hot issues” in medicine, Medicare and JCAHO. To provide you with continuous quality improvement, In the Know maintains an Advisory Board consisting of registered nurses, human resource professionals and desktop publishing experts. In addition, we regularly solicit and encourage feedback from all our customers. Our mission is to meet the learning needs of our paraprofessional staff, encourage their critical thinking and professionalism.


CPR stands for cardiopulmonary resuscitation. It is an emergency lifesaving procedure that is done when someone’s breathing or heartbeat has stopped. This may happen after an electric shock, heart attack, or drowning. CPR combines rescue breathing and chest compression’s.

First Aid

First Aid is emergency care or treatment given to an ill or injured person before regular medical aid can be obtained. At Pinnacle Home Care all of our staff have been been trained in First Aid and we verify the ongoing certification of our team members.

Seizure Management

Checking the length of a seizure is essential for patient health. Another important reason to check the time and note the length of a seizure is so that our staff members can pass this information on afterwards to the person who has had the seizure. Many people keep a record of their seizures, and a description of the seizure and how long it lasted can be vital information for them to record, and pass on to their specialist.

Pinnacle Home Care staff are trained in Seizure First Aid and many of our staff have active experience working with clients suffering from a range of seizure types. Training and experience allow Pinnacle staff members to react in a responsible and caring way while a seizure is occurring and after it has passed.

Bloodborne Pathgens / OSHA

In order to reduce or eliminate the hazards of occupational exposure to bloodborne pathogens, Pinnacle Home Care has implemented an exposure control plan for our client worksites with details on employee protection measures. Our plan describes how an Pinnacle and its employees will use a combination of engineering and work practice controls, ensure the use of personal protective clothing and equipment, provide training, medical surveillance, Hepatitis B vaccinations, and signs and labels, among other provisions. Engineering controls are the primary means of eliminating or minimizing employee exposure and include the use of safer medical devices, such as needleless devices, shielded needle devices, and plastic capillary tubes.

Person Centered Planning

Person Centered Planning is an ongoing problem-solving process used to help people with disabilities plan for their future. In person centered planning, groups of people focus on an individual and that person’s vision of what they would like to do in the future. This “person-centered” team meets to identify opportunities for the focus person to develop personal relationships, participate in their community, increase control over their own lives, and develop the skills and abilities needed to achieve these goals. Person Centered Planning depends on the commitment of a team of individuals who care about the focus person. These individuals take action to make sure that the strategies discussed in planning meetings are implemented.


Restrictive interventions include seclusion, physical restraint, isolation time-out and protective devices used for behavioral control. These interventions are to be used safely and only as a last resort. Only staff who have been trained in prevention strategies and demonstrated competence to use these procedures may use them.


NC Interventions© (NCI) is a standardized training program to prevent the use of restraints and seclusion, created and supported by DMH/DD/SAS and used in various DMH/DD/SAS community agencies and state facilities.